Refund policy

Return & Refund Policy

At NAD⁺ Essentials, we carefully package and ship our products with attention to product quality and temperature-sensitive handling. Because many of our products are temperature-sensitive and intended for personal wellness use, we do not accept routine returns of products once they have been shipped.

Damaged, Incorrect, or Compromised Orders

If your order arrives damaged, leaking, incorrect, or otherwise compromised, please contact us within 48 hours of delivery at info@nadessentials.com.

Please include your order number and clear photos of the shipping package, product, and any visible damage. We will review the situation and work with you to determine the appropriate resolution, which may include a replacement or refund.

Please do not discard the product or packaging until we have had an opportunity to review the issue. Do not return any product unless NAD⁺ Essentials has provided return instructions.

Temperature-Sensitive Products

Our products are shipped using insulated packaging and cold packs when appropriate. Cold packs may thaw during transit, and this does not necessarily indicate that a product has been compromised. Products should be refrigerated promptly upon arrival according to the product care instructions provided with your order.

If you believe the product itself has been damaged or compromised during shipping, please contact us within 48 hours of delivery so we can review the circumstances.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us within 48 hours of delivery at info@nadessentials.com. We will review the order and correct the issue as appropriate.

Order Cancellations

Orders may be canceled before they are fulfilled when possible. Once an order has been fulfilled or shipped, it may not be possible to cancel it.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable except when a refund is issued because NAD⁺ Essentials sent an incorrect item or another shipping-related error is confirmed.

How to Contact Us

For questions regarding a return, refund, damaged product, or order issue, please contact:

NAD⁺ Essentials
Email: info@nadessentials.com
Mailing Address:
NAD Essentials LLC
P.O. Box 261
Slidell, LA 70459

Please contact us before sending any product back. We want to make sure we understand the issue and provide the appropriate next step.